Legal

Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and the rights you have over your data.

1. Information we collect

We collect information you provide directly  such as your name, email, phone number and project details when you contact us or fill in a form. We also automatically collect limited technical data (IP address, browser type, pages visited) through cookies and analytics tools.

2. How we use your information

We use your information to:

  • Respond to your enquiries and provide quotes
  • Deliver and improve our services
  • Send relevant updates (only if you opt in)
  • Analyse and improve our website
  • Comply with legal obligations

3. Legal basis for processing

We process personal data on the basis of your consent, the performance of a contract, our legitimate business interests, and where required to comply with the law.

4. Sharing your information

We never sell your data. We may share it with trusted service providers (e.g. hosting, analytics, email) who process it on our behalf under strict confidentiality, and where required by law.

5. Data retention

We keep personal data only as long as necessary for the purposes set out in this policy, or as required by law. When no longer needed, data is securely deleted or anonymised.

6. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal data, and to withdraw consent at any time. To exercise any of these rights, email us at hello@twinstechnolabs.com.

7. Data security

We use appropriate technical and organisational measures encryption, access controls and secure infrastructure to protect your data. No method of transmission is 100% secure, but we work hard to safeguard your information.

8. International transfers

As we serve clients globally, your data may be processed outside your country. Where this happens, we ensure appropriate safeguards are in place.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the revised date shown above.

Contact us

Questions about this privacy policy? Email hello@twinstechnolabs.com or write to Twins Technolabs Private Limited, F-465, 3rd Floor, Phase 8b, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Mohali, Punjab, India 140307.

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